Student Services & FAQ
Orientation
To all incoming Novus students, kindly keep an eye on your email inbox for an orientation invitation schedule. You can expect to receive this information approximately one week before your course begins.
Expect a warm welcome from our staff and fellow students. Orientation is a chance to connect, make new friends, and become familiar with the Novus College community.
Don’t forget to bring the following documents to ensure that all your documents with us are up-to-date:
- USI Number
- Proof of Address
- Overseas Health Insurance Coverage
Important Notes for New Students
- Check your emails regularly for announcements
- You must update us about your new Australian phone number, proof of address and USI number
- You must update us about your personal email if it has changed
- Your orientation details is sent to your email 1 week before your term starts
Student Support
Connect with our caring Student Support Team for assistance. Drop us a message at info@novus.edu.au or give us a call at +61 410 293 139. For
As you navigate your Australian student journey, we get that you might come across all sorts of personal and professional hurdles. Just so you know, we’re right here to help you tackle them head-on. Our goal? To turn Novus College into your cozy, welcoming spot where you’ll always find support, care, and a place to call your own.
Mental Health & Well-being
We are committed to helping you in and outside of campus. Approach any of our staff members in campus if you need someone to talk to. The following staff members can also be contacted 24-hours if you face any serious problem .
Vipin Dhingra, CEO: +61 466 231 030
Erica Tamrakar, RTO Manager: +61 413 939 120
Student Support Team: info@novus.edu.au | +61 410 293 139
This could also involve any violence, traffic accident, robbery at house or while commuting, incident at home, crisis mental situation, medical situation. During a fire, ambulance and police emergency, the Student MUST call Phone 000.
If you feel stressed or upset, please come and see us. We are happy to listen to your personal problems and try and help to come up with solutions. If we can’t help, we can refer you to a counseling service. We will not charge you for the referral, but you will be required to meet the costs of the counseling.
Student Services
We want everyone to excel in their studies. As a first step, please speak to your trainer and assessor if you require any support. Your trainer and assessor may refer you to another member of staff to further discuss your needs. If needed, we can develop a Student Support Plan for you.
